One of our core values at TKH Airport Solutions is “We elevate the standard”, but what does that mean from a customer perspective, especially during the holiday season?
You’ve probably experienced a time when you had to contact someone, but they were on holiday, with no other contacts for you to call. This means you’re left stranded, waiting for the other to return from their vacation.
We want to be above the standard! This means making sure people are informed of your departure, and making sure clients or customers are not left stranded waiting for your return.
For you to have a relaxed holiday without unwelcome calls, and for your contacts to be able to move further without your immediate assistance, handle these things before your departure.
☐ Ask a colleague to be your contact person
☐ Write an automatic response e-mail, including your contact person’s information.
Tip: Schedule it for the end of your last working day!
☐ Record a new voicemail, and include when you’ll return and who to contact in your stead
☐ Inform your colleagues of any points needing attention, or projects they have to be aware of
☐ Block your agenda so nothing can be scheduled
☐ Have a good holiday!
